Cancellation of payment products purchased within the game is possible if the purchase was made within 7 days. 

Please note the following conditions where cancellation/refund is not possible:

1. Products that were applied to the game immediately upon purchase;
2. In case the purchased product was partially used;
3. If it has been more than 7 days since the purchase date.

If you have items that can be canceled/refunded in your mailbox, please fill out the information in the form below to make an inquiry.

  1. Nickname/Account PlayerID:
  2. Name of the Product/ Offer purchased:
  3. Date of the Purchase
  4. Reasons for refund:
5. Order Number of the Purchase (Screenshot):