Cancellation of payment products purchased within the game is possible if the purchase was made within 7 days.  

Please note the following conditions where cancellation/refund is not possible: 

1. Products that were applied to the game immediately upon purchase; 

2. In case the purchased product was partially used; 

3. If it has been more than 7 days since the purchase date. 

If you have items that can be canceled/refunded in your mailbox, please fill out the information in the form below to make an inquiry.   

1. Nickname/Account PlayerID:  

2. Name of the Product/ Offer purchased:  

3. Date of the Purchase  

4. Reasons for refund:  

5. Order Number of the Purchase (Screenshot):