If you make a purchase, the item will be sent to your Mailbox.    However, there may be a delay due to network status,   or the app market’s payment data transfer delay.    In this case, please re-login and enter the Shop menu again.    If you still don’t receive your purchase item after re-logging in and opening the Shop menu,  then please go to Customer Service menu and make 1:1 inquiry.     Please prepare below details and we will assist you as soon as possible.    [Purchase Inquiry]  - Date/

We apologize for your inconvenience.    Please go to Customer Service menu and  make 1:1 inquiry with the bug or error details,  and we will assist you as soon as possible.    [Required Details]  - Nickname/User ID:  - Occurrence Date/Time:  - Details of what happened at the time of bug/error.  - Related screen capture image:

We restrict accounts in accordance with our operation policies if abnormal usage data is identified.  Please contact the Customer Service to inquire about the reason for restriction or to file an objection.   Objection must be filed within 7 days from the first date the restriction is applied to your account.    [Customer Service]fortresssagaen@playgrounds.oqupie.com

[Required Information]  1. Screenshot of nickname and user ID (=number, English combination) (available in the in-game settings menu or profile) 2. Payment product order receipt for each platform   ▶ Android / Google Play Store ※ Capture the date, product name, price and GPA number so that you can check it Example of order number) GPA.3333-1111-2222-33333 Google Receipt Verification Link: https://payments.google.com/payments/home  ▶ iOS / Apple App Store ※ Capture the date, product name, price a

For the Gmail account required to receive payment-related inquiries, click “Run Google Play Store > Run the left button on the Home button > Account”  This is the e-mail address exposed at the top of the pop-up that is selected and brought up.