If you make a purchase, the item will be sent to your Mailbox.
  
  However, there may be a delay due to network status, 
  or the app market’s payment data transfer delay.
  
  In this case, please re-login and enter the Shop menu again.
  
  If you still don’t receive your purchase item after re-logging in and opening the Shop menu,
  then please go to Customer Service menu and make 1:1 inquiry. 
  
  Please prepare below details and we will assist you as soon as possible.
  
  [Purchase Inquiry]
  - Date/Time:
  - UID or Nickname:
  - App Market: 
  - Purchased Item & Price:
  - Order Number:
  - Must include screen capture image of purchase receipt.