I want to cancel (refund) my purchase. | FortressSaga
FortressSaga FAQ Payment
I want to cancel (refund) my purchase.

If you have made a purchase of an item you don’t want,
  you can contact Customer Service within 7 days for cancellation (refund).
  
  If you want to cancel (refund) your purchase, 
  then please go to Customer Service menu and make 1:1 inquiry.
  
  Please note that refund is not possible in case of the following:
  
  1. No Refund declared item.
  2. 7 days have passed since the date of purchase.
  3. In case of a package item, a portion is already used.
  4. Monthly subscription.
  5. Item that is applied immediately upon purchase.
  6. If there is bonus for purchase item, and you have used the bonus item/effect.
  
  [Purchase Inquiry]
  - Details:
  - Date/Time:
  - CUID or Nickname:
  - App Market: 
  - Purchased Item & Price:
  - Order Number:
  - Attach screen capture image of purchase receipt:
 

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